Europe is moving ahead rapidly with RPA and they shared that the fundamentals of process improvement are as valid today as they have always been.

Do you have a favourite TV crime show? Don't you love the energy and pace as they work through a complex issue and save the day? It's Agile in action.

Knowing what differentiates you from your competitors is critical in ensuring you can make your case and clearly describe what makes you special.

Sales force effectiveness is a key lever to driving business performance. An inefficient sales force can destroy value within an organisation, however, if you can get it right you can drive improvements in revenue whilst managing costs.

In a recent project, we worked wi...

This week I have been listening to the PEX RPA Live event and reflecting on the relevance of process improvement as more and more processes have robots applied to them.

Over the last two years there has been much written about both the advantages and disadvantages of ro...

Robotics, BPM, The future of Change Management. Its been an interesting week for me first attending the Future of Change think tank in Melbourne and then the PEX RPA Live event on robotics. It has lead me to reflect on the pace of change and what does it mean for the w...

Studies have shown that the require capabilities are clearly defined and easily built to give you greater assurance that your change will succeed.

Change is hard enough without making it tougher than it needs to be. In this post we focus on scope and expectations. Get these right up-front to avoid pain!

I was helping Sonia, my mother-in-law, move into her new apartment over Christmas, and we came across the document shown in a file dated 1996.  It really shows that we have been struggling with "innovation" for quite a while and we still have't really worked out how to...

Four simple processes to make you more productive.