Our case studies and portfolio
Our results speak for themselves.
Case Study One
A regional business bank sales team of over 500 staff across 70 locations was experiencing slowing revenue growth and declining market share.
Case Study Two
A back-office processing team was not meeting the customer’s expectations for turn-around time or quality. The process involved 1,500 staff and 70 different processes.
Case Study Three
After successfully implementing a significant change program, the sales distribution business of a division of a large bank wasn’t achieving the desired incremental lift in performance they’d required.
Case Study Four
A centralised Remuneration (REM) team was experiencing significant re-work and time delays in the annual remuneration review process for 55,000 staff.
Case Study Six
A mortgage processing team using a task based operating model cost to process was too high and it was not meeting customer expectations.
Case Study Five
Successful change is dependent on leaders demonstrating four essential behaviours during change. Without these behaviours in place, the change will be less likely to deliver the expected results, or be sustained in the long term.