Business improvement, sustainable change

Experts in business improvement focusing on productivity and change management.

 

Experts in Business Improvement

       

Every business is unique and every challenge faced requires a targeted, holistic approach to increase productivity, improve speed and quality while also reduce cost. Fundamentally, it’s all about improving the customer experience and growing your profitability.

 

 

At IQuium, we focus on operational excellence through:

  • solving problems within your business that are impacting your customer service or driving increased costs;

  • increasing the productivity of your team by helping you focus on what matters;

  • simplifying processes to eliminate waste and inefficiencies;

  • building the capability of your team to deliver continuous improvement; and

  • supporting change with effective change management techniques and methodologies to embed change and ensure that improvements are sustained. 

 

 

The IQuium difference

 

We don’t provide cookie-cutter solutions. We listen and apply our expert knowledge and systems to create tailored solutions that work for you. 

Comments from IQuium’s satisfied clients:

 

"The project is delivering great results for our customers and business - thank you." 

- Rob De Luca, Managing Director Bankwest

"The work Dawn and Brett have performed has been first class. The business outcomes have been delivered quicker than I expected: efficiency, service and quality improvements. They connected well with colleagues at all levels which helped with buy-in across a large group of colleagues with all training receiving great feedback. Last but not least the insights provided were the best I've seen." 

-  Pete Birch, General Manager, Bankwest

"I consider them to be significant industry thought leaders with infectious enthusiasm and passion for all things Productivity. They have my full backing and support." 

- Brent Harder Director of Client Services, Bank of New York Mellon

"I have had the privilege of working with Brett and Dawn on two end-to-end process improvement projects. In both cases, Brett and Dawn worked collaboratively with the business taking a structured DMAIC approach to define the problem, identify root causes and propose practical improvements. They also left our business in better shape by upskilling the team and I on productivity habits and problem solving techniques. If you are looking to streamline, create capacity or reduce waste you should give Brett and Dawn a go." 

- General Manager, Commonwealth Bank

 

"Brett and Dawn are able to adapt to delivering against a very tight timeframe. Outputs of a very high standard. Engagement and collaboration with colleagues at all levels has been very impressive."

- Lead Business Executive

 

"Dawn and Brett bring both a high degree of industry expertise and acumen to all of their endeavors. They were both a driving force to a variety of programs at CBA that have resulted in a bank-wide cultural transformation based on Shingo Quality principals, as well as the delivery of substantial processing efficiencies and P&L benefits. Their influence and direct engagement led to a 45% increase in client facing activity for our frontline sales team, and a 48% reduction in back office support team turnaround time for client requests.  I consider them to be significant industry thought leaders with infectious enthusiasm and passion for all things Productivity.

They have my full backing and support." 

- Brent Harder Director of Client Services, Bank of New York Mellon