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Our Insights 

Insights from our experts on Business Improvement and Change.


October 18, 2016

We recently wrote about the importance of understanding what customers value so the you can ensure your business energy and effort is focussed on delivering the right things. 

The next step is to then actually measure this.  It sounds so easy, but the reality is qu...

October 10, 2016

Rapid growth is what small business owners dream of, however, if the business is not properly prepared it can be a double edged sword.

Small businesses are often built on the deep commitment and passion of the start up team. These teams are deeply committed and intimat...

October 1, 2016

Marketing folk use the adage: make what the customer wants, and they will buy it.  This has been evolved over time to: do what the customer values, and you'll

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November 15, 2016

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